Updated: 7 June 2020
Do I have to order online? Are you open for walk-ins?
We are open for walk-ins! Only whole cakes must be preordered (minimum 2 days in advance).
I can’t find ____ on the online shop – how do I order?
Certain items are available for walk-in purchase only due to limited production capacity! This includes new specials (like the Brera DKA, macadamia speculoos croissants, hojicha cheese cruffins) as well as classic favourites (like the gourmet sausage croissant, banana loaf, cheese pretzels, matcha/hojicha cheesecake slices).
Is there a minimum order?
Yes, there is a $30 minimum order.
What is the reservation fee for?
It is a non-refundable fee charged to compensate for the additional manpower, logistics, packing costs, and Stripe commission required to ensure that our online ordering platform/packing system runs smoothly.
If I order online now, can I pick up my order today/tomorrow?
Due to the high volume of reservations, we are unable to take any orders with such short notice. For example, if your online order is made anytime on Tuesday, your earliest collection date will be on Thursday (if collection slots are still available).
Do you offer delivery? How do I arrange for delivery?
Unfortunately, we do not offer any in-house delivery services currently. Customers are welcome to do self-pickup or use the Lalamove app or GrabDelivery (via Grab app) to book an external delivery service (fees are usually $10-20 depending on your delivery location & timing).
Please only place your delivery booking AFTER receiving a confirmation email from us. Kindly request for the courier to quote your name & order# at the door for order identification (even if you are not the delivery recipient).
How do I make payment? Can I pay on collection?
As of 15 May 2020, all online orders will require PayNow or credit card payment before checkout.
For orders placed before 15 May 2020, payment methods can be found here: https://www.bakerybrera.com/payment/. Please reply to the confirmation email with a screenshot of payment confirmation. Please do not send a separate email as it may go to spam and delay the processing of your order.
Can I request for my order to be packed separately into multiple different packages?
Due to the high volume of orders, we strongly discourage any variations to the orders and suggest you make multiple orders for each package. Nonetheless, we recognise that this is a season of love and gifting, so you may request for special packaging (extra fees may be charged), and we will try to accommodate to the best of our abilities.
Do I need to join the queue if I am picking up an order?
No need – you can give your name and order number to staff at the door, and wait outside of the shop. Kindly step away from the entrance door and adhere to all social distancing rules. We will attend to you as soon as possible.
Am I still able to browse the shelves for additional purchases when I collect my order?
Yes. Kindly inform us about your collection first, before joining the queue to browse.
Can I make any changes to my order?
Unfortunately, no changes or cancellations are allowed once the order has been confirmed. Please double-check your selected collection date and cart items before proceeding to checkout.
Can I cancel my order and ask for refund?
We understand circumstances do change and you may want to cancel your order placed earlier. Unfortunately, we adopt a strictly no cancellation and no refund policy for our online shop regardless any reasons. That’s why we prompt you with a checkbox to inform you of our policy before checkout. You may wish to pass on your order to someone deserving as love gift in trying times.
I received my order but there are missing items. Who can I speak to about it?
For any issues regarding your order when received, kindly email email@example.com and we will get back to you as soon as possible.
Am I able to still place an order even if the slots are full online?
The number of slots available reflects our current capacity. We promise that we are working very hard to meet the increasing demand. Kindly place your order with the next best delivery slot possible, and drop us an email (firstname.lastname@example.org) with your order details and reason for the urgent need for an earlier delivery slot. We will try our best to meet your needs!
What are your hours during the Phase 2/3 period?
Hours are as per usual to serve the community! Open for walk-ins from 7am-7pm/sold out. We rest on Mondays.
Why are you charging 10 cents for plastic bags?
We’re an environmentally-friendly bakery hoping to create MINDFULNESS in our society and encourage everyone to bring their own containers, recycled and reusable bags. We aim to reduce wastage – to save costs AND to promote green habits & responsibility.
In view of high consumption of takeaway boxes, we will be levying $0.40- $0.80 per box used, and $0.10 for plastic carriers. For any spending of $50 and above, the cost of the carriers will be free of charge. We give $0.50 rebate (min. $10 purchase) if you bring your own containers/carriers for your whole purchase (using zero disposable paper/plastic bags)!
What is the best time to come in for the widest variety of items?
We encourage you to come by on weekdays if possible. On weekdays, 8.30am – 2pm is usually the best time to come for the widest selection. On weekends, 8.30am – 12pm is a safe bet to come for the widest selection. Check out our baking schedule below!
How do I order burnt cheesecake?
Our Basque burnt cheesecake is back! As of 12 May 2020:
Original, matcha, and hojicha burnt cheesecake slices will be available for walk-in purchase daily from around 9am until sold out. Original cheesecake slices can be pre-ordered via the online shop; the other flavours are exclusively for walk-ins.
Preorders for whole cheesecakes may be placed via the website (original) or via email (matcha and hojicha). Please note: if cheesecake preorders are already in excess of production capacity for your requested collection day, your order may need to be shifted to a different day.
What time are your loaves/cruffins/hot cross buns ready?
Our bakers work very hard from 4.30am to supply us with fresh bakes! To help our customers better estimate when they should arrive at our shop, here’s an approximate schedule for the availability of each product:
|7:00am||croissants, pain au chocolat, Kouign-amann, savoury danishes, sardine/curry puffs, muffins, scones|
|7:15am||croque monsieurs/sandwiches, almond croissants|
|8:00am||ciabatta, cruffins (4 flavours), gourmet sausage croissants|
|9:00am||Burnt cheesecake, fruit danishes|
|10:00am||artisan breads (different breads depending on day of week – includes walnut cranberry bread, spelt with walnut, etc)|
|10:30am||hojicha cheese lava cruffins, garlic cream cheese sourdough|
|12.30pm||rustic sourdough (Tue/Thu/Sat/Sun), cruffins (2nd batch)|
|1:00pm++||hot cross buns, brioche buns, brioche loaf, banana loaf|
Please note that these timings are not exact, but are mostly accurate. Depending on oven availability/increased production on some days, please allow for a 15 minute variability for indicated timings.
Can I call the shop to place orders or reserve items before I come down?
During this busy period, we regret that we cannot take reservations over the phone or social media. All orders must be made via our online shop: www.bakery.brera.com/shop. Any other reservations for products not listed on online shop (e.g. Dark Cherry Pies, Yuzu Osmanthus cakes etc) can be directed to email@example.com at least 3 days’ in advance.
Nonetheless, customers are welcome to call the shop to check availability before coming down. Please note that we will not be able to provide same-day availability info via Instagram or Facebook!
What changes have you made in light of the COVID-19 situation?
The safety and health of our customers is our utmost priority!
We have implemented SafeEntry QR for all of our staff by law. We encourage our customers to do the same before entering the bakery although it’s not compulsory.
On hygiene and cleanliness, all customers have to sanitize their hands before entry. They have the options to use tongs (limited) or to put one single disposable gloves to pick their bakes. Each tray is cleaned thoroughly with food-grade sanitiser before being replaced on the shelf; and we also disinfect counters and surfaces more frequently.
Re: social distancing measures, at any one time, only 5 customers (non-family) are allowed in the bakery. Within the bakery, customers are to stand at least 1m apart from each other. Outside the bakery, we have also pasted indicators on the ground for customers to queue 1m apart.
Additionally, we will not be allowing customers to put items back on the shelf after picking them up. Please be certain of your purchase before taking any food items. We accept all payment modes but during this period, contactless payment mode is certainly preferred.
We are trying our best to create a safe environment for our beloved customers; we also understand that this is a difficult and trying period for all. Therefore, we welcome and will greatly appreciate any feedback for us to create a better experience for all.
What is the best way to keep your product fresh? Do I need to refrigerate them? How do I re-heat them?
As our bakes contain no preservatives and are made with only the finest natural ingredients, it is best to keep them fresh by storing in the refrigerator immediately in well-sealed packaging. If keeping for longer than 3 days, they are best to be frozen (bring to the fridge to thaw the night before actual consumption day).
To reheat, toast in the oven/toaster/air-fryer at 180-220°C for 5-10min, turn off the oven and let it sit for another 5 mins inside. Please note that ideal reheating time/temperature will vary based on the oven/appliance, so should be carefully monitored as it heats! See below for product-specific guidelines – longer is okay for sandwiches but not for flaky pastry.
Hot cross buns, brioche buns, and brioche loaves should go directly into the freezer, unless they are to be consumed on the next one to two days of purchase. You can warm them up in the oven for about 5 minutes for a delicious fluffy texture.
Burnt cheesecake slices can be kept for 2 days in the fridge, or a week in the freezer. Whole burnt cheesecakes should be stored in the freezer if not consumed on the day of purchase. You can move the cheesecake from the freezer to the fridge the night before consumption, and then leave it outside the fridge for 5-20 mins before eating (depending on how molten you like it!). If you prefer a more firm texture, you can take it directly out of the freezer a couple of hours before eating.
Pastries (croissants, cruffins, danishes) are always best consumed on the day of purchase. If you need to keep them overnight, please put them in the fridge. To consume, heat in the oven for a few minutes, then leave it in for another 5 minutes to crisp up again.
Scones, muffins, and croque monsieurs/sandwiches can be kept in the fridge in a sealed plastic bag (if not consumed on day 1) for up to a week. Reheat in the oven for about 5 minutes or until the cheese achieves your desired meltiness!